Take the Guess Work out of Customer Loyalty
Collecting customer feedback is easy!
Smart, Efficient, Professional Surveys
Makes it easy to get the feedback you need!
NuGuava is the only turn-key system available that creates a unique survey for each of your clients. We tailor every survey to measure aspects of the customer’s last encounter with your business. Our surveys include core questions, expectation questions, tailored items, and strategic outcome questions.
Ready to send surveys? Here’s the process:
- Export and upload your data
- Customize and send surveys
- Share and improve results
Data from your CRM system helps to create an efficient and smart survey process. After the initial set-up, sending new surveys only takes a few minutes of your time. You get instant feedback about the quality and distributions of your data.
Customize email invitations and messages surrounding the survey, create customized surveys based on the specific service codes in your data file, and choose if you want to provide incentives for your clients to respond.
Share results in practice meetings, highlighting key findings and goals shown in advanced analysis. Create reports based on monthly, quarterly, or other appropriate timeframes and emphasize the importance of employees giving consistent service across all clients.
NuGuava handles everything else!
We automatically clean and sample your data and then customize and generate unique surveys based each client’s last visit with you. We send each of your clients an email with an invitation from you and a unique link, allowing them to complete the survey at their convenience.
Overall results and written comments from your clients are compiled in real-time and provided on NuGuava’s website — providing a high-level picture for your business. Reports can also be broken out so you can compare results within each demographic supplied with your data. Drilling down into the results fosters true understanding and provides the details you need to understand your clients’ experiences with your business.More about reporting →