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Take the Guess Work out of Customer Loyalty

Experts Recommend Increasing Income with Client Surveys

March 19, 2013

The AVMA-Pfizer Business Practices Study shows that client loyalty, including the use of after-service surveys, is 1 of the 8 key drivers of veterinarians' incomes.

Here are additional resources that specifically call on clinics to implement surveys as a standard business practice, maximizing income and loyalty.

"Why should veterinary clients choose your practice over the one down the street?" asks Jeff Rothstein, DVM, MBA. "Because you take the time to learn what they want—and give it to them."