Take the Guess Work out of Customer Loyalty
Reporting That Makes a Difference
NuGuava takes the guesswork out of understanding the Client Experience.
Reporting Outcomes for your Business
With Nuguava, you get the results you need for making confident data-based decisions for your business. Reporting features include:
- Instantaneous feedback
- Notification of significant changes with control charts
- Internal comparisons to identify champions among your staff
- Custom report groups to highlight difference between demographics or other attributes in your records
- Opportunities for improvement determined to have the largest impact on your customer’s loyalty
- A clear focus on where to direct your marketing efforts
- Source of client testimonials for marketing and employee recognition
Tools and Analysis
Clients today demand consistently good service. Control charts show consistency across time to provide an early warning system. Control limits are established, and any data outside these limits show significant changes—both improvements and declines.
Questions can be analyzed based on elements provided in your data file (specific staff members, procedure type, zip code, etc.). Identify best practices, champions among your staff, or areas within your business that need improvement.
Using sophisticated regression analysis of client loyalty, these results tell you how to position your marketing efforts to attract new clients. Results also tell you where you need to improve operations to maintain current clients.
NuGuava segments your clients into three groups: Loyal, Neutral and Vulnerable. This data is translated into financial projections, allowing you to gauge the importance of client loyalty and to follow up with vulnerable clients.